Refund policy

Returns

Because every Mercer 79 piece is made to order specifically for you, it falls outside the standard 14-day return right under UK consumer law. This is a recognised legal exemption that applies to bespoke and personalised goods.

This is not small print - it is simply the nature of how the pieces are made. Please take your time before ordering. The product pages cover materials and details in full, and we are happy to answer any questions before you place your order.